HelloVocal Refund & Cancellation Policy

1. Scope of This Policy

HelloVocal offers digital subscriptions and other paid features that may be purchased through the Apple App Store, Google Play, Paddle, Stripe, or another authorized payment provider identified during checkout.

The company operating HelloVocal is FINDORPHINE LIMITED, a company registered in Cyprus under company number HE496882.

When a payment is processed through Apple, Google, or Paddle, the applicable provider may control or participate in the refund process according to its terms and the structure of the transaction.

For eligible web purchases processed through Stripe on behalf of FINDORPHINE LIMITED, we may handle refund requests directly.

This Policy should be read together with our Terms of Service and Privacy Policy.

Nothing in this Policy is intended to exclude, waive, or restrict any refund, cancellation, withdrawal, or other consumer right that cannot legally be excluded.

2. Identifying Your Payment Provider

Before requesting a refund or cancellation, please identify where your HelloVocal subscription was purchased.

Your payment provider can usually be found on your purchase receipt, confirmation email, bank statement, or subscription settings.

Depending on how you subscribed, your purchase may have been processed by:

• Apple — for purchases through the Apple App Store;
• Google — for purchases through Google Play;
• Paddle — for eligible purchases through the HelloVocal web experience;
• Stripe — for eligible purchases made directly through HelloVocal on the web; or
• Another authorized provider displayed during checkout.

Refund and cancellation procedures may differ between providers.

If you are unsure which provider processed your transaction, contact support@findorphine.com.

3. Apple App Store Purchases

If you purchased HelloVocal through the Apple App Store, Apple processes the transaction and generally handles refund requests.

Refund requests for eligible Apple purchases should be submitted through Apple's official refund process using the Apple ID associated with the transaction.

Apple determines refund eligibility according to its policies and applicable law.

Because FINDORPHINE LIMITED does not control Apple's payment infrastructure, we generally cannot approve, issue, accelerate, or reverse an App Store refund on Apple's behalf.

We can provide reasonable assistance if information relating to your HelloVocal account is needed to investigate an issue.

4. Google Play Purchases

If your HelloVocal subscription was purchased through Google Play, refund requests are generally handled through Google's applicable purchase and refund procedures.

Depending on the circumstances and timing of the transaction, you may be able to request a refund through your Google Play account or Google's customer support tools.

Google determines whether a transaction qualifies for a refund according to its policies and applicable law.

If Google requires information relating to your HelloVocal account, or you believe relevant account information may assist with a billing issue, contact support@findorphine.com.

5. Purchases Processed by Paddle

Certain HelloVocal subscriptions purchased through our web experience may be processed by Paddle.

For transactions where Paddle handles the purchase or acts as Merchant of Record, refund requests may need to be submitted using Paddle's applicable customer support or purchase management services.

Paddle may request information such as:

• The email address used for the purchase;
• Your order or transaction number;
• The date of the transaction; and
• The reason for your refund request.

Paddle will assess requests in accordance with its policies, applicable terms, and mandatory consumer rights.

Where Paddle requires information or action from FINDORPHINE LIMITED, we will provide reasonable assistance with legitimate requests.

6. Purchases Processed Through Stripe

Some HelloVocal subscriptions and other purchases made directly through our website may be processed using Stripe.

If your payment was processed through Stripe on behalf of FINDORPHINE LIMITED, you may submit a refund request to:

support@findorphine.com

Please include:

• The email address associated with your HelloVocal account;
• The approximate date of the transaction;
• The amount charged;
• Any available invoice, receipt, or transaction reference; and
• A brief explanation of your request.

We will review the request based on the circumstances of the transaction, this Policy, the terms presented when the purchase was made, and applicable consumer protection law.

Submitting a refund request does not guarantee that a refund will be approved unless you have a mandatory legal right to the refund.

Where a refund is approved, it will generally be returned through the original payment method.

The time required for a refund to appear may depend on Stripe, your bank, card issuer, card network, or other financial institution. FINDORPHINE LIMITED does not control processing times imposed by those third parties.

7. Refund Eligibility

Refund eligibility is not identical for every HelloVocal transaction.

Whether a refund is available may depend on:

• The provider that processed the transaction;
• Your country or place of residence;
• The purchase or renewal date;
• The type of subscription or purchase;
• Whether a trial or promotional offer was involved;
• Whether and to what extent the digital service has already been accessed or used;
• The reason for the request;
• The payment provider's applicable rules; and
• Mandatory consumer protection laws.

Circumstances that may be relevant can include duplicate transactions, technical problems preventing access to purchased services, incorrect charges, or other legitimate billing issues.

A refund request does not automatically result in a refund. Additional information may be requested before a decision is made.

Nothing in this section limits a mandatory right to a refund or other remedy available under applicable law.

8. Digital Services and Withdrawal Rights

HelloVocal provides digital services and content that may become available shortly after a subscription or purchase is completed.

Consumers in certain jurisdictions, including the European Economic Area, may have statutory cancellation or withdrawal rights for certain purchases.

Those rights may be subject to specific rules applicable to digital content and digital services, particularly where performance begins immediately at the consumer's request or access to digital content has already commenced.

Where required by applicable law, the relevant consent, acknowledgement, or information concerning commencement of the digital service and any effect on withdrawal rights will be presented during the purchase process.

Nothing in this Policy limits statutory consumer rights that apply to you.

9. Subscription Cancellation and Automatic Renewal

A subscription cancellation and a refund request are separate actions.

Cancelling your subscription generally prevents future automatic renewals. It does not necessarily reverse a charge that has already been processed.

You should cancel through the billing channel used to purchase your subscription.

Apple

Subscriptions purchased through Apple should generally be cancelled through your Apple subscription settings.

Google Play

Subscriptions purchased through Google Play should generally be cancelled through your Google Play subscription settings.

Paddle

Subscriptions processed through Paddle may generally be managed through the subscription management functionality associated with your Paddle purchase.

Stripe / HelloVocal Web

For eligible web subscriptions processed through Stripe, cancellation may be available through HelloVocal's web subscription management functionality.

If you are unable to locate the relevant option, contact support@findorphine.com.

We recommend cancelling sufficiently in advance of your next renewal date and following any cancellation deadline displayed by your payment provider.

After cancellation, you may continue to have access to paid HelloVocal features until the end of the subscription period already paid for unless the applicable terms provide otherwise.

Deleting the HelloVocal application does not automatically cancel an active subscription.

Similarly, deleting your HelloVocal account does not necessarily cancel a subscription processed through Apple, Google, Paddle, Stripe, or another payment provider.

You should separately verify that your subscription has been cancelled.

10. Incorrect, Duplicate or Unauthorized Charges

If you believe you have been charged incorrectly or more than once for the same purchase, review your receipts and subscription history with the applicable payment provider.

If you do not recognize a transaction, you should also review the security of the account associated with the relevant payment platform.

You may contact support@findorphine.com if you need assistance determining whether a transaction is associated with HelloVocal.

Where Apple, Google, Paddle, or another external provider controls the transaction, you may be required to submit the billing dispute through that provider.

For eligible direct web transactions processed through Stripe, we may investigate the transaction and assist you directly.

11. Information Required for Billing Support

If you contact us regarding a payment or refund issue, please provide enough information for us to identify the relevant account and transaction.

This may include:

• The email address associated with your HelloVocal account;
• The payment provider used;
• The approximate purchase or renewal date;
• The amount charged;
• Your order, invoice, transaction, or receipt number; and
• A short description of the issue.

We may request a copy or screenshot of a receipt where reasonably necessary to identify a transaction.

Please do not send us:

• Your complete credit or debit card number;
• CVV/CVC security codes;
• Online banking passwords;
• Apple ID or Google account passwords; or
• Other sensitive authentication credentials.

Information provided in connection with billing support will be processed in accordance with our Privacy Policy.

12. Chargebacks and Payment Disputes

Where practical, we encourage you to contact the relevant payment provider or our support team before initiating a chargeback with your bank or card issuer.

A chargeback is separate from an ordinary refund request and is governed by the rules of the applicable bank, card network, and payment provider.

Where a payment is formally disputed, the associated subscription or paid HelloVocal functionality may be restricted while the transaction is investigated, where permitted by applicable law.

FINDORPHINE LIMITED may provide payment processors, financial institutions, or other authorized parties with information reasonably necessary to investigate and respond to a legitimate payment dispute.

Nothing in this section prevents you from exercising rights available under applicable law.

13. Fraud and Abuse

We reserve the right to investigate suspected misuse of our payment, subscription, promotional, or refund processes.

This may include repeated abusive refund activity, fraudulent transactions, manipulation of promotional offers, unauthorized payment activity, or attempts to obtain paid services without valid payment.

Where we reasonably identify fraudulent or abusive activity, we may take appropriate measures permitted by applicable law, including restricting the relevant account or providing relevant information to the payment provider.

This provision does not affect legitimate refund requests or mandatory consumer rights.

14. Complimentary and Promotional Access

HelloVocal may occasionally provide complimentary access, promotional subscriptions, gift codes, beta access, or other benefits for which a user has not directly paid.

Access provided entirely free of charge generally has no monetary amount available to refund.

If a promotion is connected to a paid subscription, the cancellation and refund terms presented with that promotion, together with applicable payment-provider rules and consumer law, will apply.

15. Changes to This Policy

We may update this Refund & Cancellation Policy to reflect changes to HelloVocal, payment providers, subscription options, legal requirements, or our business practices.

Where appropriate or legally required, we may notify users of material changes through HelloVocal, by email, on our website, or through another reasonable method.

The current version will display its applicable effective or “Last updated” date.

Changes to this Policy do not affect mandatory consumer rights or refund rights that already apply to a completed transaction.

16. Contact Us

If you have questions about a HelloVocal payment, cancellation, renewal, or refund request, contact:

FINDORPHINE LIMITED
Company Number: HE496882
Agias Fylaxeos 137, TSIARTAS COURT, 1st Floor
3083 Limassol, Cyprus

Email: support@findorphine.com
Phone: +357 99 039 359

When contacting us about a transaction, include your HelloVocal account email and any relevant order or transaction identifier, but do not send sensitive payment credentials.

If you are unsure whether your subscription was purchased through Apple, Google, Paddle, Stripe, or another provider, contact us and we will help you identify the relevant billing channel.